heedly.
heed (v.): to listen, and act on what you hear
Patient experience software for the NHS, starting with a better Friends and Family Test.
Heedly is in its research phase. I'm talking to patient experience teams across the country about how FFT actually runs day to day: the monthly returns, the ward reports, the free-text pile, and what better tooling would look like. Product to follow in 2027.
Ben Graves
Six years building survey software at SmartSurvey, mostly the unglamorous bits: SMS invites, tablet surveys for wards and waiting rooms, exports and Power BI feeds, and making sense of piles of free-text comments. Based in Worcestershire.